Senior Associate, CRM Resolution - Customer Experience Specialist

RCBC Credit · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 15000000 - 25000000
RCBC Credit is seeking a Senior Associate, CRM Resolution - Customer Experience Specialist to join our team in Canggu, Bali. In this role, you will be responsible for managing and resolving customer inquiries and issues to ensure a high level of customer satisfaction. This is an exciting opportunity to be part of a dynamic and growing company in the financial services industry.

📋 Tanggung Jawab Pekerjaan

Manage and resolve customer inquiries and issues through our CRM system.,Ensure timely and accurate responses to customer queries.,Monitor and analyze customer feedback to identify trends and areas for improvement.,Collaborate with other departments to resolve complex customer issues.,Provide exceptional customer service and support to our clients.,Maintain accurate and up-to-date records of all customer interactions.,Stay up-to-date with industry trends and best practices in customer service and CRM systems.,Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 3 years of experience in customer service, CRM, or a related field.,Strong knowledge of CRM systems and customer service best practices.,Excellent communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Proficiency in English, both written and spoken.,Familiarity with financial services and banking industry is a plus.,Ability to work independently and as part of a team.

🛠️ Keahlian

CRM systems (e.g.SalesforceHubSpot)Customer service and supportCommunication and interpersonal skillsProblem-solving and analytical skillsTime management and organizational skillsProficiency in English
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