IT Helpdesk Specialist - On-Site Support & Application Monitoring

Join Sangkuriang International as an IT Helpdesk Specialist and play a pivotal role in ensuring seamless technology operations for our organization. This position is ideal for a detail-oriented professional who thrives in a dynamic environment, providing on-site support and monitoring applications in Jakarta Raya. As part of our dedicated IT team, you will be the first point of contact for all technical issues, ensuring minimal downtime and optimal performance of our systems. This role offers a unique opportunity to grow within a forward-thinking company that values innovation and employee development.

In this role, you will provide immediate, on-site support to employees, resolving hardware, software, and network issues efficiently. Your daily tasks will include monitoring system performance, implementing security protocols, and ensuring compliance with IT policies. By leveraging your expertise in tools like ServiceNow and Zendesk, you will streamline our IT support processes, enhancing overall operational efficiency.

At Sangkuriang International, we are committed to fostering a collaborative and inclusive work environment. As an IT Helpdesk Specialist, you will have the chance to contribute to our mission of delivering exceptional service while advancing your career in a supportive and innovative setting.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support to employees, resolving hardware, software, and network issues promptly.
• Monitor system performance and proactively address any potential issues to minimize downtime.
• Implement and enforce IT security protocols to protect our organization's data and systems.
• Document and track all IT incidents and resolutions using tools like ServiceNow and Zendesk.
• Ensure compliance with IT policies and procedures, and provide training to employees on best practices.
• Collaborate with the IT team to identify and implement improvements for our IT support processes.
• Assist in the deployment and maintenance of new IT systems and applications.
• Provide first-level support for end-user applications, ensuring optimal performance and user satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support roles, with a strong background in hardware, software, and network troubleshooting.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator Associate are a plus.
• Proven experience with IT service management tools like ServiceNow, Zendesk, or Jira Service Management.
• Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
• Strong knowledge of IT security best practices and compliance standards.
• Familiarity with cloud-based IT solutions and virtualization technologies is a bonus.
• Ability to work on-site in Jakarta Raya, with a flexible schedule that may include evenings and weekends.

🛠️ Keahlian

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